Please let me know if you have any additional questions. I've included transcripts from both emails below.īased on this information, I feel that *******'s claim has been resolved and that this case can be closed. On March 2nd, ******* followed-up with Backblaze and indicated that her family member was able to use the *** we provided and confirm with the credit card company that the refund WAS processed as indicated on 2. We provided in the Acquierer Reference Number (***) that serves as the unique transaction identified. On March 1st, ******* send us a follow-up email indicating they had not received the refund on their credit card. ******* has been in contact with Backblaze Support since this email was submitted to the BBB. I think this is the reason why weve had so much fraud. And they told me they work with ****** who has the authority to charge a line of credit on a subscription. Then **************** kind of mocked me after I told the card had to be canceled for the second time in two years, they causes this. When I reached out to **************** after a couple back-and-forth of them, not answering my question they wanted me to give last four of account number billing, zip date and amount, this was information I did not have because Im not the card holder. But an unauthorized family members credit card was charged for a service. If a customer wants to cancel because they cant do, Business function is to cancel the account if requested or not working the account was canceled because theres no sharing. No it was a family members card that is not associated with the account or was never given permission to be used, when I canceled the service three years ago because the cancellation process didnt work Im not an IT expert and they dont have a phone # to have someone walk thru it. It was charged shut down the card the following year it was charged shut down the card the following year my mom tells me a card was charged, and I assumed it was our joint card. All my files were deleted and sent me an offer for a seven day trial and that was all I could do and I requested that the service be canceled because the articles were not helpful and I even had an IT professional friend help me, and it could not be fix. I dont do IT for a living thats why I pay for your support. Then customer service number was gone and they just send unhelpful articles to read. As we had filed a dispute for fraud as they charged a family members credit card that I have never had the number of the card.I thinking about 2019 mgmt or ownership changed, there used to be a call/email and get h*** And walk thru or answer you step-by-step instructions. ID ******** initial claim at BBB ******************************* ******* is sales person helping and above is his email, and #****** is the back blaze ticket number Told me would get 70 credit, then backblaze did not respond to the credit card company and the conditional credit was reversed on 2/2/23 so still need credit.
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